Meet Our Staff

The Rozon Team

Whether a client is in need of home, auto, business, farm, or cottage insurance the experienced and skilled bilingual staff at Rozon Insurance will find the best market for their insurance needs.

Personal Lines

Anne Kennedy, R.I.B. – ONT/QC

Personal Lines Broker

Anne joined the Rozon Insurance team in 2014 after a 20+-year career as a member of the management team at a retail store and now works as an Account manager in the Personal Lines Department. When not at work she enjoys spending time with her husband and sons. She also enjoys cooking, camping and travelling.

Ben Lowe, R.I.B.

Personal Lines Broker

Ben joined the Rozon Personal Lines team in 2023 after working for 8 plus years in the golf industry. Ben went to school at Bishops University where he graduated with a Business degree and is looking to put that knowledge to the test in the insurance world. Ben had the opportunity to work and travel Australia during the winter months of 2022-2023. When Ben is not working, you can find him spending time with family and friends or on a local golf course.

Devin Couchman, R.I.B.

Personal Lines Broker

Devin comes to Rozon Insurance with a background in the social services, where she spent multiple years working closely with the public. She is looking forward to the new challenge that comes with a change in industry. When not at work, she enjoys spending time with her husband and two young daughters. Devin is looking forward to working for such a welcoming company that does so much for the community.

Josée Poirier, R.I.B. – ONT/QC

Personal Lines Broker

Josée has been with Rozon Insurance Brokers since 2004 where she has extensive experience in the commercial and personal lines departments.  She takes pride in helping out both new and existing clients and excels at seeking the best coverage for their business. Josée is fluent in both French and English. In her spare time she enjoys being outdoors camping & kayaking in the Adirondacks or skiing in The Laurentians.

Leanne Amelotte, R.I.B.

Personal Lines Broker

Leanne has 30 years of Customer Service experience, with the last 8 years spent in the Banking Industry. Looking for change & career growth, Leanne joined the Team at Rozon Insurance Brokers Ltd in July 2022. Leanne is fluent in both English & French and adds “I honestly love helping Clients with their Insurance needs and I take pride in giving them a great Customer Experience!” Proud to be born and raised in Cornwall, Leanne enjoys her time off with her wife, her teenage daughter & their cats & dogs. Her hobbies include rock painting, taking long walks & home improvement projects.

Natalie Laplante, R.I.B.

Personal Lines Broker

Natalie has been in the industry for over 30 years and joined the Rozon team in 2010. Natalie enjoys meeting new people and makes a point to connect with them. For this reason, she has acquired many loyal, long-term clients. In a world driven by technology and automation, it is a central goal of hers to provide an efficient, yet friendly and personalized experience for each client. In her spare time, Natalie enjoys being with family and friends, exercising, gardening & boating.

Nicholas Zeritis, R.I.B.

Personal Lines Broker

Nicholas worked in the automotive industry for many years, before deciding to take on a new challenge in the Insurance industry. Customer service has always been a key factor in his career development. Nicholas joined Rozon Insurance Brokers Ltd. in December, 2021 and obtained his RIBO certification in January, 2022. Nicholas is fluent in both French and English and enjoys finding solutions for people. When he is not working, he enjoys spending time with family and friends, working on cars and camping.

Nicole Valade, R.I.B. (ONT/QC)/C.A.I.B.

Personal Lines Broker/New Business

Nicole has been with Rozon Insurance Brokers Ltd. since 2006, in that time she obtained her license as a Personal Lines broker in Ontario and Québec, as well as obtaining her CAIB designation in 2017. Nicole enjoys working in the insurance industry; “It can be both challenging and interesting.” Outside of work, Nicole treasures her family time with her husband, Larry, her 2 fantastic kids and her dogs, Hanna and Lucy. She loves biking, walking, kayaking and hiking.

Pamela Giroux, R.I.B.

Personal Lines Broker

After working 18 years for Bell Canada in the Construction/Engineering department Pam started her career as an Insurance Broker for Rozon insurance in 2004. She enjoys personal contact with her clients and believes that getting to know her clients sets her apart from other insurance providers. When not at work Pam enjoys quality time with her 2 grown children. Pam enjoys maintaining the gardens and property on the 200 year old family property. It is a full time job on the weekends and worth every minute!

Sue Smart-Gauthier, R.I.B.

Personal Lines Broker

Sue became a proud member of Rozon Insurance Brokers Ltd. in 2009 She was previously a manager in a large retail store for over 20 years when she decided to make a major career change and has not looked back. Sue enjoys dealing with all her clients on a one on one basis and strives to provide the best personal care that she can, she believes that service is what makes the difference nowadays. When she is not here with her work family, she enjoys spending quality time with her husband and four kids. Her hobbies include traveling, reading, and spending time outdoors.

Susan Ballma, R.I.B./C.A.I.B.

Personal Lines Broker

Susan has been in the industry for 16 years and with Rozon Insurance Brokers Ltd. since 2008. Susan agrees that working in insurance has been both challenging and rewarding. Along with achieving her CAIB designation, she has enjoyed the interaction with clients, coworkers and meeting new people within the industry. When she is not working, she keeps busy spending time with her family, her pets and taking the occasional motorcycle ride.

Tammy Kenny, R.I.B.

Personal Lines Broker, Portal Admin

Tammy Kenny joined us in 2016, bringing along her knowledge that she accumulated in 30+ years in the insurance industry. Tammy is very active in her community and serves as a volunteer with the Martintown Park Committee and Martintown Fire Station. When she’s not busy working for Rozon or working for her community she enjoys relaxing with a glass of wine and spending time with friends and family.

Commercial Lines

Anthony Rao, R.I.B.

Commercial Lines Specialist

After working in construction and the food industry for many years, Anthony decided to take an insurance course at John Abbott College. Learning from great professionals prepared him for a career in the insurance field. After joining Rozon Insurance in September 2020, Anthony succeeded in passing his Brokers exam and is currently learning and gaining experience every day. In his free time, Anthony enjoys spending time with his family and friends.

Heather Flipsen, R.I.B.

Commercial Lines Specialist

Heather joined Rozon Insurance in 2022 as Quality Assurance Specialist with our Commercial Lines Department. In April 2024, she transitioned into a Broker Support Specialist (Commercial) role where she splits her time between Cornwall and Lancaster. She recently completed her RIBO license and the Insurance Broker Commercial Account Management program at Humber. She looks forward to transitioning to her role in the commercial department. Heather is a proud Glengarrian having been born and raised here. She grew up on her family’s dairy farm with her parents and four younger siblings. She’s also a fantastic fiddle player and has played with multiple Celtic bands in the area including Stewart’s Glenn, and the Brigadoons, among others. In fact, she is a member of a new group that is about to hit the Glengarry stage this year – Triple Distilled. Apart from work and fiddling, Heather keeps busy playing sports such as basketball and soccer. She enjoys travelling and reading in her spare time.

Jennifer Anderson, R.I.B.

Commercial Lines Specialist

Jen is originally from England and she moved to Canada in 2015. Jen and her family spent five years in Nova Scotia; and have since relocated to Ontario in 2020. Jen previously worked in the life insurance industry; she is very much looking forward to this new challenge and learning your businesses’ needs. Jen is the proud mother of three boys (they keep her on her toes!). In her spare time, she enjoys spending time with her family and watching soccer.

Jeremy Gowsell, R.I.B/C.A.I.B ONT/QC

Commercial Lines Broker

Jeremy is a Registered Insurance Broker and has been with Rozon Insurance Brokers Ltd. in the commercial department since 2011. Jeremy also recently received his CAIB designation. Jeremy enjoys spending time with his wife and their two children. He also enjoys hockey, golf and traveling.

Karen Crosby, R.I.B./C.A.I.B.

Commercial Lines Specialist

Karen is a Registered Insurance Broker and has been with Rozon Insurance Brokers Ltd. since April 2005. Karen has also achieved her CAIB designation. Other interests include running, reading and gardening. Karen recently completed the Ottawa Half Marathon (21.1km). Karen is also involved in fund raising initiatives with the Kidney Association.

Lloyd Rozon, R.I.B.

Commercial Lines Specialist

Lloyd is part of the third generation to work in the family business. Having officially joined the office in June of 2023, Lloyd grew up watching and learning from his dad Todd. After completing a business degree from Bishop’s University, Lloyd decided the insurance field was where his interest lay and he chose to pursue it as a career. In his spare time, Lloyd can be found on the golf course, fishing, hunting and spending time with his black Labrador, Hamish.

Lynne Papineau, R.I.B.

Commercial Lines Specialist

Lynne Papineau has been in the insurance industry since 1979 and with Rozon since 1994. Her extensive experience is complimented by her dedication to continuing education. Lynne strongly believes that one of the most important keys to success is remaining current with respect to new products in our ever-changing industry so that she can provide the best advice and service to our clients; a role she thoroughly enjoys. Lynne also enjoys gardening, travelling and spending time with her grandchildren.

Rob Mitchell, R.I.B. – ONT/QC

Commercial Lines Broker

Rob has over 12 years in the insurance industry in Quebec and joined Rozon Insurance Brokers Ltd. in 2020. He has extended his abilities by obtaining his Ontario RIBO license to work with both Ontario and Quebec clients to provide the best possible service and product knowledge. Rob has recently transferred from the Personal Lines department at Rozon to the Commercial team and looks forward to continuing to serve his clients in this new capacity.  Rob’s other interests are spending time with his family, especially his grandkids, and he can often be found at one of our local golf courses.

Scott Graham, R.I.B., C.A.I.B.

Commercial Lines Broker

Scott rejoined Rozon Insurance Brokers in February of 2022, having previously been with the organization for 13 years.  Scott has worked in the insurance and financial services industry since 1998 and brings with him a wealth of customer satisfaction & leadership experience.  He successfully achieved his CAIB designation in 2013.  Customer retention and relationship management are areas of skill and focus for Scott and he enjoys serving & working closely with his commercial and agricultural customers.  He is a proud resident of the county of Glengarry & an active volunteer in his community serving on the Board of Directors at the Maxville Manor and as the lead drummer with the Quigley Highlanders Pipes & Drums.  He enjoys music, travel & sports of all kinds, especially curling, skiing & soccer.  When not at work, he enjoys spending quality time with his wife, Julia, and their two beautiful girls, Olivia & Grace.

Claims

Margo Poirier, R.I.B./C.A.I.B.

Claims Manager

Margo joined the team at Rozon Insurance in 2000 and prides herself on providing the utmost professional service to her clients. She has obtained her Canadian Accreditation CAIB, and is continuously expanding her knowledge of insurance in this ever-changing industry. She is always assisting with the events that Rozon Insurance takes part in – Terry Fox, Williamstown Fair, and Telethon for the Cornwall Community Hospital. Margo loves the outdoors and being with family and friends.

Administration & Support

Cheryl McBean, R.I.B.

Quality Assurance Specialist & Executive Assistant

Cheryl McBean has been with Rozon Insurance Brokers Ltd. since 2004. Cheryl handles several aspects of the company operations and we rely on her to keep everything running smoothly. Cheryl really enjoys working at Rozon Insurance; she likes the family atmosphere and the diversity of her position. Cheryl loves to travel, read, and volunteers with the local Air Cadet Squadron.

Debbie McEvoy

Quality Assurance Specialist

Debbie has extensive experience within the insurance industry and her background in office administration has made her a valuable asset for the Rozon team in her position as a Quality Assurance Specialist. Debbie considers her co-workers a second family and enjoys coming to a workplace where clients, community and employees matter. Every day presents new challenges; it is never boring. When she is not at work Debbie spends time with her husband, three daughters and loves spoiling her grandchildren. She is an avid reader and craft enthusiast who enjoys road tripping around S.D. & G.

Francine Gauthier

Quality Assurance Specialist

Francine comes to Rozon Insurance with a background as Assistant Supervisor Customer Service and AP, AR. She is looking forward to learning a new career in the insurance industry. When she’s not working she likes to spend time with family and friends hanging out around a campfire, camping, kayaking and the occasional painting project.

Lauren Boekhoff

Quality Assurance Specialist

Lauren has returned to Glengarry to join the team at Rozon Insurance after spending time away for education and work. She earned her bachelors degree in art history and classical studies, and she is excited to take on a new career path after working in customer service and management at Indigo Books & Music. Outside work, Lauren enjoys spending time with her family and friends, playing board games, trivia, crafts, and trips to museums and galleries.

Meaghan Bazil

Quality Assurance Specialist

Following her career as a medical secretary for an orthopaedic surgeon’s office, Meaghan joined Rozon in 2018. When she’s not busy working, she enjoys painting, photography, billiards, cooking, and gardening.

Pamela Viau

Reception

Pam has lived in Lancaster many years and enjoys the village very much. Following a 13-year career in the banking industry, she was thrilled to join the team at Rozon in 2017 and is very proud to call Rozon Insurance her work family now.  When not at work, she enjoys spending time with her husband and son and they are often seen chatting with many of the locals around town. Pam enjoys travelling, spending time in the outdoors, and the occasional game of poker amongst friends.

Patricia Roy

Quality Assurance Specialist

Born and raised in South Glengarry, with over 20 Years in customer service with our local community. Helping people has always come easy for Patricia, she knows that always taking the time to say hello to someone or a simple wave can go a long way. When she is not working, she enjoys spending time with her husband and family. Cooking delicious meals is one of her favorite things to do when the time allows. An animal lover at heart, her two cats Spike and Emmy keep her quite busy as well.

Sylvie Bourbonnais, R.I.B.

Quality Assurance Specialist

Sylvie has been in the business for a very long time and enjoys her job.    When she is away from work ,  she enjoys singing in the church choir and loves to shop & enjoys travelling. 

Executive Team

Ian Gillespie, R.I.B.

Chief Operating Officer

Ian joined Rozon Insurance in January 2020 after 20+ years working for Xerox Canada in a variety of finance management roles. Having moved to Cornwall with his family in 2014, he is thrilled to contribute his skills at a local firm with a long-standing reputation for quality and commitment to giving back to its community. Outside of work, he enjoys spending time with his wife and two children, participating as an assistant coach for house-league hockey, watching sports (especially the Maple Leafs!), listening to music, and reading.

Laurie Filion, R.I.B.

Commercial Lines Manager

Laurie has been with Rozon Insurance for many years. She has tremendous knowledge of the insurance industry as well as the process for Rozon Insurance. She was recently promoted to the role of Commercial Lines Manager. In this role, she is responsible for process automation, quality assurance of the team and coaching/developing the team to help them achieve the team’s goals. Away from the office, Laurie enjoys her early morning workouts, baking, reading, and exploring the walking, skiing & snowshoe trails in Glengarry. The greatest passions in her life are her family (and being a proud grandma to Brian and Grace) and friends.

Lori McAleer, R.I.B. ON/QC

Personal Lines Manager

Lori joined us in 2018 and has over 20 years of experience in the insurance industry. In her role as Personal Lines Manager, she coaches the team to ensure Rozon’s client service standards are met, coaches the team on how to help their clients find reasonable solutions at the best rates available. and helps when things are more complicated either with the client or with the insurance companies. She recently spent three semesters as an instructor at John Abbott for students entering the insurance field while continuing her work as an insurance broker. She enjoyed sharing her knowledge and experience with those new to the industry. Lori loves spending time with her family including her husband, daughter, grandchildren, and her dogs, Archie and Huntley.

Sandra MacLeod, CHRP/CHRL

HR Manager

Sandra left Glengarry to attend school and ended up working in Ottawa for the majority of her professional career. She is happy to be “home”. Sandra has over 35 years in office management experience, mainly in the legal world, and over 15 years in human resources. She is proud of her Scottish heritage and volunteers her time with the Scottish Society of Ottawa. She enjoys networking and meeting new people. While not at work, she enjoys cooking, baking, travelling and reading, preference in no particular order. She is also a foodie so when travelling is sure to take in some fantastic meals.

Todd Rozon, R.I.B.

Owner & President

Todd’s the second generation to manage the brokerage started by his parents at their kitchen table in 1968. He holds a degree from Bishop’s University and a Chartered Insurance Professional (CIP) designation from the Insurance Institute. He takes great pride in giving back to the community and is the past chair of the Cornwall Community Hospital Foundation as well as a longtime board member of the Char-Lan Minor Hockey Association. When away from the office, Todd likes spending time with his family at the cottage in the summer and at the arena in the winter. He also enjoys antique cars, fishing, hunting, travel and the Montreal Canadiens.