Meet Our Staff

The Rozon Team

Whether a client is in need of home, auto, business, farm, or cottage insurance the experienced and skilled bilingual staff at Rozon Insurance will find the best market for their insurance needs.

Personal Lines

Anne Kennedy, RIB – ONT & QUE

Personal Lines Account Manager

Anne joined the Rozon Insurance team in 2014 after a 20+-year career as a member of the management team at a retail store and now works as an Account manager in the Personal Lines Department. When not at work she enjoys spending time with her husband and sons. She also enjoys cooking, camping and travelling.

Anthony Rao, RIB

Personal and Commercial Lines Account Manager

After working in construction and the food industry for many years, Anthony decided to take an insurance course at John Abbott College. Learning from great professionals prepared him for a career in the insurance field. After joining Rozon Insurance in September 2020, Anthony succeeded in passing his Brokers exam and is currently learning and gaining experience every day. In his free time, Anthony enjoys spending time with his family and friends.

Cindy VandenOetelaar, RIB – ONT & QUE

Personal Lines Account Manager/New Business

Cindy VandenOetelaar has extensive experience with over 30 years in the insurance industry and recently celebrated 20 years with Rozon in 2021, she holds a license as personal insurance broker for Ontario and Québec. Cindy is one of our New Business Account managers and is often the first contact new clients have with our office. Cindy enjoys spending time with her family, including her grandchildren and great-grandchildren.

Kalie Laframboise, RIB

Personal Lines Account Manager

Kalie enjoys working with the public and helping others out as much as possible.

Lori McAleer, RIB – ONT & QUE

Personal Lines Account Manager

Lori McAleer (Mitchell) recently celebrated 22 years in the insurance industry (2020) and currently holds a Personal Lines broker’s license in Québec and Ontario. She has extensive experience with personal lines and thrives on helping her clients by finding reasonable solutions at the best rates available. She recently spent 3 semesters as an instructor at John Abbott for students entering the insurance field while continuing her work as an insurance broker, she said it was thrilling to share her knowledge and experience with newcomers to the industry. Lori loves spending time with her family including her husband, daughter, grandchildren, and little dog Huntley.

Natalie Laplante, RIB

Personal Lines Account Manager

Natalie has been in the industry for over 30 years and joined the Rozon team in 2010. Natalie enjoys meeting new people and makes a point to connect with them. For this reason, she has acquired many loyal, long-term clients. In a world driven by technology and automation, it is a central goal of hers to provide an efficient, yet friendly and personalized experience for each client. In her spare time, Natalie enjoys being with family and friends, exercising, gardening & boating.

Nicole Valade, RIB, CAIB – ONT & QUE

Personal Lines Account Manager/New Business

Nicole has been with Rozon Insurance Brokers Ltd. since 2006, in that time she obtained her license as a Personal Lines broker in Ontario and Québec, as well as obtaining her CAIB designation in 2017. Nicole enjoys working in the insurance industry; “It can be both challenging and interesting.” Outside of work, Nicole treasures her family time with her husband, Larry, her 2 fantastic kids and her dogs, Hanna and Lucy. She loves biking, walking, kayaking and hiking.

Pamela Giroux, RIB

Personal Lines Account Manager

After working 18 years for Bell Canada in the Construction/Engineering department Pam started her career as an Insurance Broker for Rozon insurance in 2004. She enjoys personal contact with her clients and believes that getting to know her clients sets her apart from other insurance providers. When not at work Pam enjoys quality time with her 2 grown children. Pam enjoys maintaining the gardens and property on the 200 year old family property. It is a full time job on the weekends and worth every minute!

Patricia Roy

Personal & Commercial Lines Account Technician

Born and raised in South Glengarry, with over 20 Years in customer service with our local community. Helping people has always come easy for Patricia, she knows that always taking the time to say hello to someone or a simple wave can go a long way. When she is not working, she enjoys spending time with her husband and family. Cooking delicious meals is one of her favorite things to do when the time allows. An animal lover at heart, her two cats Spike and Emmy keep her quite busy as well.

Rob Mitchell, RIB – ONT & QUE

Personal Lines Damage Insurance Broker

Rob has 12+ years in the insurance industry in Quebec. Now with Rozon Insurance, he has extended his abilities by obtaining his Ontario RIBO permit to work with both Ontario and Quebec clients to provide the best possible service and product knowledge. Rob’s other interests are spending time with his family, especially his grandkids, and can often be found at one of our local golf courses.

Sue Smart-Gauthier, RIB

Personal Lines Account Manager

Sue became a proud member of Rozon Insurance Brokers Ltd. in 2009 She was previously a manager in a large retail store for over 20 years when she decided to make a major career change and has not looked back. Sue enjoys dealing with all her clients on a one on one basis and strives to provide the best personal care that she can, she believes that service is what makes the difference nowadays. When she is not here with her work family, she enjoys spending quality time with her husband and four kids. Her hobbies include traveling, reading, and spending time outdoors.

Susan Ballma, RIB, CAIB

Personal Lines Account Manager

Susan has been in the industry for 16 years and with Rozon Insurance Brokers Ltd. since 2008. Susan agrees that working in insurance has been both challenging and rewarding. Along with achieving her CAIB designation, she has enjoyed the interaction with clients, coworkers and meeting new people within the industry. When she is not working, she keeps busy spending time with her family, her pets and taking the occasional motorcycle ride.

Tammy Kenny, RIB

Personal Lines Account Manager, Portal Admin

Tammy Kenny joined us in 2016, bringing along her knowledge that she accumulated in 30+ years in the insurance industry. Tammy is very active in her community and serves as a volunteer with the Martintown Park Committee and Martintown Fire Station. When she’s not busy working for Rozon or working for her community she enjoys relaxing with a glass of wine and spending time with friends and family.

Commercial Lines

Amy Desaulniers, RIB, CAIB

Commercial Lines Account Manager

Amy joined Rozon in 2018 as a Commercial Account Manager. Amy achieved her CAIB designation, with honors, in 2007. When away from the office, Amy enjoys spending time with friends and family.

Cameron MacLachlan, RIB CAIB – ONT & QUE

Commercial Lines Account Executive

Cameron has been a Registered Insurance Broker within Rozon Insurance Brokers’ commercial lines department since 1999. Cameron has also added to this wealth of knowledge in Commercial Insurance by obtaining his CAIB designation in 2004. Other interests include winter sports (skiing & snowmobiling) and summer water sports.

Eric Gladu, RIB

Commercial Lines Account Manager

Eric is new to the insurance industry. A recent graduate of the University of Ottawa with a Bachelor degree in Social Science. Eric received his RIBO certification in 2020 and is now a registered insurance broker. When away from the office, Eric’s interests include woodworking, hiking, travelling as well as spending time with friends and family.

Ian McKay, RIB – ONT & QUE

Commercial Lines Account Executive

Ian has been a Registered Insurance Broker within Rozon Insurance Brokers Ltd. since 2005. Ian has a broad knowledge of the commercial insurance industry and enjoys working on his agricultural book of business. When Ian can find time away from the office, he enjoys golfing and curling.

Jeremy Gowsell, RIB, CAIB – ONT & QUE

Commercial Lines Account Executive

Jeremy is a Registered Insurance Broker and has been with Rozon Insurance Brokers Ltd. in the commercial department since 2011. Jeremy also recently received his CAIB designation. Jeremy enjoys spending time with his wife, Justine and their two children, Elliot and Everett. He also enjoys hockey, golf and traveling.

Josée Poirier, RIB – ONT & QUE

Commercial Lines Account Manager

Josée has been with Rozon Insurance Brokers since April 2004 where she started in the personal lines department. In 2009, she switched to her current role in the commercial lines department in the Small Business Unit. She takes pride in helping out both new and existing clients and excels at seeking the best coverage for their business. Josée is fluent in both French and English. In her spare time she enjoys being outdoors camping & kayaking in the Adirondacks or skiing in The Laurentians.

Karen Crosby, RIB CAIB

Commercial Lines Account Manager

Karen is a Registered Insurance Broker and has been with Rozon Insurance Brokers Ltd. since April 2005. Karen has also achieved her CAIB designation. Other interests include running, reading and gardening. Karen recently completed the Ottawa Half Marathon (21.1km). Karen is also involved in fund raising initiatives with the Kidney Association.

Lynne Papineau, RIB

Commercial Lines Account Manager

Lynne Papineau has been in the insurance industry since 1979 and with Rozon since 1994. Her extensive experience is complimented by her dedication to continuing education. Lynne strongly believes that one of the most important keys to success is remaining current with respect to new products in our ever-changing industry so that she can provide the best advice and service to our clients; a role she thoroughly enjoys. Lynne also enjoys gardening, travelling and spending time with her grandchildren.

Meagan Bingley

Commercial Lines Account Manager

Meagan is a natural connector who builds lasting, trusted relationships with ease. With over a decade of experience in the insurance industry, Meagan is known best for her proactive client focused approach and her outstanding commitment to exemplary service. Meagan is proficient at pairing her clients with the right insurance companies to best suit their business’s needs. She makes it a priority to learn her client’s operations to be sure there are no gaps in coverage. She also has an extensive knowledge in business planning, including assisting businesses with securing capital, funding and grants. A native to the Cornwall area, Meagan is interwoven in the community and understands the local business’s needs. She is focused on giving back and invests her time with several local non-profit agencies. Above all, Meagan enjoys networking, connecting individuals, and watching relationships flourish. She is devoted to continuously expanding her own network and providing unmatched client service.

Sylvie Bourbonnais, RIB

Commercial and Personal Lines Account Technician

Sylvie has been in the business for a very long time and enjoys her job.    When she is away from work ,  she enjoys singing in the church choir and loves to shop & enjoys travelling. 


Margo Poirier, RIB, CAIB

Claims Manager

Margo joined the team at Rozon Insurance in 2000 and prides herself on providing the utmost professional service to her clients. She has obtained her Canadian Accreditation CAIB, and is continuously expanding her knowledge of insurance in this ever-changing industry. She is always assisting with the events that Rozon Insurance takes part in – Terry Fox, Williamstown Fair, and Telethon for the Cornwall Community Hospital. Margo loves the outdoors and being with family and friends.

Administration & Support

Cheryl McBean, RIB

Administrative Executive Assistant

Cheryl McBean has been with Rozon Insurance Brokers Ltd. since 2004. Cheryl handles several aspects of the company operations and we rely on her to keep everything running smoothly. Cheryl really enjoys working at Rozon Insurance; she likes the family atmosphere and the diversity of her position. Cheryl loves to travel, read, and volunteers with the local Air Cadet Squadron.

Debbie McEvoy

Personal Lines Account Technician

Debbie has extensive experience within the insurance industry and her background in office administration has made her a valuable asset for the Rozon team in her position as an Account Technician. Debbie considers her co-workers a second family and enjoys coming to a workplace where clients, community and employees matter. Every day presents new challenges; it is never boring. When she is not at work Debbie spends time with her husband, three daughters and loves spoiling her grandchildren. She is an avid reader and craft enthusiast who enjoys road tripping around S.D. & G.

Diane MacDonald, RIB

Account Administrator – Processing

Diane MacDonald has been in the insurance industry and with Rozon Insurance Brokers Ltd. since 2004. She handles all account processing for Rozon Insurance.

Karen Bedard, RIB

Personal Lines Account Technician

Karen joined us in 2016 as receptionist in our Cornwall office and has now obtained her Personal Lines Registered Insurance Broker license; she now works as a Personal Lines Account Technician.

Laurie Filion, RIB

Personal Lines Account Technician Lead

Laurie is RIBO licensed and has many years of experience within the insurance industry. Her knowledge and experience are a great asset to Rozon Insurance Brokers Ltd. Policy reviews, training and creating efficient workflows for staff are areas of her expertise. Marketing automation is also an area that Laurie enjoys, as she is able to help the brokerage efficiently stay connected to our valued customers on a daily basis. She finds her dual role challenging, but very rewarding. Away from the office, Laurie enjoys her early morning workouts, baking, reading, decorating for weddings, and exploring the walking, skiing & snowshoe trails in Glengarry. The greatest passions in her life are her family and friends.

Meaghan Bazil

Personal Lines Account Technician

Following her career as a medical secretary for an orthopaedic surgeon’s office, Meaghan joined Rozon in 2018. When she’s not busy working, she enjoys painting, photography, billiards, cooking, and gardening.

Pamela Viau


Pam has lived in Lancaster many years and enjoys the village very much. Following a 13-year career in the banking industry, she was thrilled to join the team at Rozon in 2017 and is very proud to call Rozon Insurance her work family now.  When not at work, she enjoys spending time with her husband and son and they are often seen chatting with many of the locals around town. Pam enjoys travelling, spending time in the outdoors, and the occasional game of poker amongst friends.

Executive Team

Fran Robbers, RIB

VP of Operations

Fran started her insurance career in Underwriting where she then went on to obtain her license as a Personal Lines Broker, advancing to a Managerial position in Personal Lines and on to her present position of VP Operations where she oversees day-to-day operations of the firm and staff support. Being part of our community and servicing our valued clients in the best manner possible brings Fran great pleasure and satisfaction. Little known fact ~ Fran has an addiction to crossword puzzles! Interests outside of the office include spending time with her family, is “Gamma” to four grandchildren, exercising, swimming & boating.

Ian Gillespie


Ian joined Rozon Insurance in January 2020 after 20+ years working for Xerox Canada in a variety of finance management roles. Having moved to Cornwall with his family in 2014, he is thrilled to contribute his skills at a local firm with a long-standing reputation for quality and commitment to giving back to its community. Outside of work, he enjoys spending time with his wife and two children, participating as an assistant coach for house-league hockey, watching sports (especially the Maple Leafs!), listening to music, and reading.

Todd Rozon

Owner & President

Todd’s the second generation to manage the brokerage started by his parents at their kitchen table in 1968. He holds a degree from Bishop’s University and a Chartered Insurance Professional (CIP) designation from the Insurance Institute. He takes great pride in giving back to the community and is the past chair of the Cornwall Community Hospital Foundation as well as a longtime board member of the Char-Lan Minor Hockey Association. When away from the office, Todd likes spending time with his family at the cottage in the summer and at the arena in the winter. He also enjoys antique cars, fishing, hunting, travel and the Montreal Canadiens.