Rozon is a second-generation family-owned and operated brokerage, with two locations in Eastern Ontario (Lancaster & Cornwall); we have been proudly servicing our community for 55 years with clients in Ontario and Quebec. At Rozon, we are about more than just insurance, we are committed to the community and people where we all live, work and play.
- Job Title: Quality Assurance Specialist
- Reports to: Personal Lines Manager
- Location: Lancaster
- Role Type: Permanent Full-Time
Job Summary
The Quality Assurance Specialist works directly with our Personal and Commercial Line Brokers. The role provides support to the team by reviewing new policies, renewals and any policy changes to ensure accuracy. The Quality Assurance Specialist will work closely with the brokers and discuss policies to ensure client information is accurate.
Key Responsibilities
- Gathering information through the various carrier portals and broker management systems
- Prepare insurance related letters and documents
- Review of new policies, renewals and policy changes to ensure accuracy and adequate coverage on policies
- Maintain accurate up-to-date client records on our broker management system
- Offer exceptional service to brokers to ensure client relationships are maintained
- Addresses all communication in accordance with Rozon’s Service Standards
- Assisting with various projects as defined by management
- Other duties as may be assigned
Requirements
- Detail-oriented person who is able to give their undivided attention to reviewing documentation to ensure accuracy and consistency in their work product
- Demonstrated ability to manage multiple projects simultaneously and prioritize tasks based on business needs
- Ability to work with minimal guidance and to prioritize tasks based on business needs
- Commitment to continuous learning
What Else is Important
- Ethical decision-making approach to managing your day-to-day workload and the business needs of Rozon
- Develop and maintain a positive, professional and respectful working relationship with clients, colleagues and business partners
- Proficient in the use of Microsoft Office products (i.e., Outlook and Word) and really nice to have experience with Applied Services and Epic Broker Management System
- Post-secondary education would be nice to have but not essential
- Bilingual (French/English) would be considered as asset
Why Rozon?
- We are a fun group to work with. We work hard but we also take the time to ensure we are a great place to work. If that’s not enough of reason to want to join us, see our other perks below:
- Competitive compensation package;
- Continuing education program to ensure that you stay current with your license and other training as Rozon may offer from time to time;
- Group Health and Dental Benefits package (90% paid by Rozon), LTD benefit (100% employee paid), and a Health Spending Account
- RRSP/DPSP program with set percentages based on years of service
- Fitness Gym in both offices;
- Generous Time Away Policy (including personal leave, birthday off and vacation);
- Hybrid work schedule with four days in the office and one home day per week, and,
- Casual dress for your work environment.
Not sure if you meet all the requirements? If you are excited about this opportunity but your experience does not align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. Please submit your resume, with cover letter, to careers@rozoninsurance.ca.
Rozon is dedicated to building a diverse, respectful and inclusive work environment. If you have a disability or special need that requires accommodation at any time during the recruitment process, please let us know.
While we appreciate all applications received, however, only those candidates selected for an interview will be contacted.